Grace
Growth Mindset
Growth Mindset
- Be Bold and ambitious
- Make a significant impact through thought leadership in the financial inclusion space in India
- Choose to solve problems that are difficult, rather than low hanging fruit; have the courage to go into uncharted waters
- Take risks we believe in, after doing our homework
- Find disruptive solutions, rather than incremental ones
Respect for
All
Respect for All
- Be respectful in every human interaction
- Grounded & humble: show humility
- Be open to feedback, diverse opinions and dissent
- Disagree respectfully
- Responsibly empower our teams
- Seek and offer help, collaborate – no one can do it alone
Agile
Agile
- Continuously improve, strive to be better than yesterday
- Fail fast, recover rapidly, and try again/ recover rapidly if we fail, to do better
- Never be satisfied or complacent
- Continuously learn and apply, in an endless loop
Customer Centric
Customer Centric
- Walk in our customers shoes to understand our customer’s needs, challenges and aspirations
- Believe in their ability to take the right decisions for themselves
- Take ownership for long-term customer outcomes;
- Hold ourselves accountable to communities we serve
- Positively impact their financial status
Pursuit of
Excellence
Pursuit of Excellence
- Build sustainable propositions / businesses which can scale and grow
- Long Term scale - prioritise commercial sustainability and significant scale in chosen areas of impact
- Have the discipline to do the right thing everyday
- Great, not Good
- Focus on the little things that add big value
- Take ownership, stay committed
- Commit to process rigour and quality